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Tutor satisfaction: We will credit your Frog Tutoring account if you’re not satisfied with your first tutoring lesson and assign you a new tutor at no additional cost.
Cancellation: We will refund your unused credit at a prorated rate based on the number of tutoring hours used within 30 days from the date of payment.
End of Plan: You will be notified by email once your tutoring credit is getting low and you will have the option to renew your tutoring package, transition to pay per session or suspend tutoring. If you choose not to renew your tutoring plan but continue to schedule lessons with your tutor, we will debit your card for those additional lessons without further notification at the completion of each lesson.
Installment Payment Plan
Tutor satisfaction: We will credit your Frog Tutoring account if you are not satisfied with your first tutoring lesson and assign you a new tutor to work with at no additional cost.
Cancellation: We will refund you for unused credit within within 30 days at a prorated rate based on your installment tutoring plan. However, the installment payment plan cannot be cancelled after 30 days from the date of payment. Also, no further notification will be provided before your installment payment is debited from your card.
Installment payment: If you complete more lessons than allocated on your scheduled installment tutoring plan. Your will be billed individually for those additional lessons outside of your allocated tutoring hours for the payment period.
End of Installment Payment Plan: You will be notified by email once your tutoring credit is getting low and you would have the option to renew your payment plan, transition to pay per lesson or suspend tutoring. If you choose not to renew your payment plan but continue to schedule lesson with your tutor. We will debit your card for those additional lessons without further notification but your hourly rate wouldn’t change.